In a recent interview, Oybek Khalilov, CEO of Mosaic Insurance Group (MIG), shared insights on the company’s rapid growth and the unique opportunities in Central Asia’s insurance market. Founded in 2021 and based in Uzbekistan, MIG has seen a remarkable 600% average annual growth in Gross Written Premium. With a B1 rating from Moody’s, backed by strong reinsurance partners and an A++ local rating, MIG stands out as the only Western-styled insurer in the region, providing international standards of governance and transparency. Khalilov emphasized the company’s commitment to filling the insurance void left by global insurers after the 2008 financial crisis, serving both local markets and international reinsurance. With plans to have 50% of GWP from international reinsurance by 2024, MIG is poised to expand its influence while maintaining a strong focus on risk management and capital adequacy.
Bo'lim: Suhbat
Professional Challenges and Accounting Standards in Uzbekistan’s Insurance Industry with Adelya Babikova
Adelya Babikova, the Chief Accountant at Mosaic Insurance Group, shares key aspects of applying IFRS (International Financial Reporting Standards) to insurance contracts. In the interview, she explains how companies in Uzbekistan face challenges in complying with these international financial standards. She emphasizes the importance of accurately assessing future cash flows, separating insurance income and expenses, and ensuring transparency in financial reporting. Adelya also talks about her over 20 years of professional experience and her commitment to continuous development in a rapidly changing business environment.
Digitalization in Insurance: Transparency, Fraud Prevention, and Enhanced Customer Experience
In an interview with Farkhod Usmanov, Internal Auditor at Mosaic Insurance Group, three key topics are discussed — digitalization in insurance, business transparency, and fraud prevention. Mr. Usmanov emphasizes that the implementation of digital solutions not only automates processes and improves customer service but also ensures transparency for both clients and regulatory authorities. With the help of modern technologies and a unified platform, Mosaic Insurance Group successfully minimizes risks and builds greater trust with its clients.
Insurance Claims Management: From Registration to Data Analysis by Azamat Khaidarov
When an insurance claim arises, it is crucial that the settlement process is both swift and transparent. Azamat Khaidarov, Insurance Claims Manager at Mosaic Insurance Group, emphasizes that each phase—from filing a claim to disbursing compensation—is meticulously monitored to ensure optimal protection of the client’s interests.
“Our objective is to streamline the claims process, making it as seamless as possible for our clients. We go beyond merely collecting documentation; we conduct a thorough evaluation of each claim to guarantee equitable compensation. Our claim management system enables us to capture the entire lifecycle of a case, recognize patterns, and develop more effective insurance solutions moving forward,” Mr. Azamat explains.
Through this meticulous approach to handling insurance claims, Mosaic Insurance Group not only delivers exceptional service but also fosters a sense of security and confidence in our clients about their future.
Mr. Oybek Khalilov’s insights into the future of insurance in Uzbekistan
Mr. Oybek Khalilov envisions a promising future for Uzbekistan’s insurance industry, emphasizing its critical role in mitigating losses and bolstering economic stability. With over 30 years of international experience, he highlights the growing frequency of catastrophic events like floods and earthquakes, which could result in annual losses of up to $2 billion, or 2.7% of GDP.
“We offer a wide range of insurance products, including Voluntary Health Insurance” – Oybek N. Khalilov
The insurance sector of Uzbekistan is demonstrating impressive growth rates, significantly outpacing the country’s GDP growth. From 2018 to 2023, the compound annual growth rate of the insurance market was 16.6%, which is several times higher than the growth rate of GDP. In an interview, the CEO of Mosaic Insurance Group, Oybek N. Khalilov shared the key factors contributing to dynamic growth, strategic direction, as well as future target and plans.
What health insurance products do you provide to your clients?
We offer a wide range of insurance products, including infectious disease, critical illness, COVID-19, and voluntary health insurance. We strive for high quality service and provide individual solutions for each client.
Oybek N. Khalilov
At the end of 2023, the insurance market of Uzbekistan the GWP was 65.1 billion UZS in the second class – health insurance and 11.2 billion UZS in the 18th class – medical insurance.
How do you evaluate the company’s results in this context?
According to reports for 2023, we were the only insurance company operating under the 18th class of insurance.
Oybek N. Khalilov
Losses on health insurance in the market amounted to 34 billion UZS in 2023. Based on the average market loss ratio for VHI of 65%, it can be revealed by expert analysis that the volume of VHI premiums is 57.23 billion UZS, and our company’s share is 20% of the market, while our company’s share in insurance compensation according to VHI is 8.6% of the market.
What strategic principles allowed the company to achieve such results?
From the first days of the company’s founding, VHI has been and remains a key area for us. We plan to increase the company’s market share to 30% by 2026.
Oybek N. Khalilov
We are tailoring and improving the principle of a client-oriented approach, as well as personal supervision of all complaints with Consumer Lines Insurance Director – Dinara Karieva.
We actively participate in tenders and selections, with our impressive reference list of completed and ongoing projects. We provide flexible prices and individual solutions for each individual client. Of course, having the UzA++ rating helps us a lot. All of the above together helps us win up to 80% of tenders.
How does the company plan to maintain the confidence of foreign investors in the local insurance market?
We, as a foreign company, are the only one on the Uzbekistan market with 100 percent foreign authorized capital to offer services in such a high-loss business line, actually proving our solvency through the quick and fair settlement of insurance claims. We pay in accordance with insurance programs.
Oybek N. Khalilov
Our goal is to increase the confidence of foreign investors by providing quality services and proving our solvency. We resolve insurance claims quickly and fairly, as evidenced by our work with large foreign clients, such as companies with American, Chinese, Korean, Turkish, Arab, Indian and European investments.
What are your next plans?
In the medium term, we plan to increase our market share to 30%, while maintaining the loss ratio at an acceptable level. We will continue to improve the quality of customer service and actively participate in tenders. The extension of income tax benefits will also support our growth by helping to insure all of our clients’ staff without their written consent, eliminating the risk of only insuring insureds who have health complaints.
What would you like to say to potential clients and partners?
We are confident in our ability to provide high-quality insurance services, and invite all interested clients and partners to cooperate. We strive for long-term and mutually beneficial relationships based on trust and professionalism.
CEO Mr. Khalilov on Presidential Resolution
Akhborot 24 | Comment by CEO of Mosaic Insurance Group – Oybek N. Khalilov to the Presidential Resolution “On comprehensive measures for the further development of the insurance services market”
Mosaic Insurance Group Bosh direktori Oybek Nosirovich Xalilov bilan suhbat
Bizga moliyaviy liniyalari sug'urta nima qisqacha tavsifi berishi mumkin?
Birinchidan, moliyaviy chiziqlar moliyaviy yo'qotishlarni va bog'liq xarajatlarni qoplash sug'urta mahsulotlari uchun turadi, yo'qotishlar boshqa shaxsiy mulkiy zarar bilan bog'liq emas. Odatda, moliyaviy sug'urta liniyalari direktorlar va ofitserlarning javobgarligi, kiber jinoyatlar va bankirlarning adyol obligatsiyalari kabi xavflarni o'z ichiga oladi.
Nima D&O sug'urta? Nima uchun D&O sug'urta corporates uchun muhim?
D&O sug'urta bozorida global miqyosda taniqli tushunchadir. Mamlakatlarning aksariyati rahbarlar, menejerlar, direktorlar va ofitser, "C" darajasidagi ofitserlar, agar ular sug'urta qilmasa, ular hatto ishni ham olmaydilar. Asosan, bu kompaniyaning direktorlari va zobitlari tomonidan qabul qilingan qarorlarga nisbatan uchinchi shaxslar tomonidan etkazilgan moliyaviy yo'qotishlar va xatarlar bilan bog'liq xavflarni qamrab oladi. Ushbu siyosat nafaqat yaxshi boshqaruv maqsadi uchun, balki boshqaruv qarorlarini yaxshilashga yordam beradi, menejerlar noto'g'ri qarorlar qabul qilsalar, shaxsiy hisoblariga katta moliyaviy yukdan qo'rqmasliklari kerak.
Moliyaviy liniyalarni sug'urtalash bo'yicha MIG ning afzalligi nimada? Nima uchun odamlar MIG-ni boshqa sug'urta kompaniyalaridan tanlashlari kerak?
Birinchidan, biz D&O polisini anderrayting qiluvchi birinchi mahalliy sug'urtalovchimiz, boshqa O'zbekiston sug'urta kompaniyalari; ular D&O polisini o'zlari emas, balki xalqaro o'yinchilar vakili sifatida chiqaradilar. Shunday qilib, ular biznesni o'zlari yozmaydilar, faqat uning oldida. Bizning o'z professional anderrayterlarimiz bor va biz o'z tajribamizni mahalliy bilim va statistika asosida qurmoqdamiz va biz qamrab olingan xavflarni tahlil qilishga harakat qilmoqdamiz. O'zbekistondagi hozirgi muhit O'zbekistonning o'zi uchun juda noyobdir, shuning uchun biz xorijdagi mahsulotlarni qabul qila olmaymiz va ularni mahalliy muhitga moslashtirishimiz kerak, garchi men 22 yildan beri AIGDA ishlaganman va AIG moliyaviy yo'nalishdagi asosiy yetakchilardan biri hisoblanadi.
Nima D&O sug'urta? Bu nima uchun muhimligini batafsil tushuntirib bera olasizmi?
"Aktsiyadorlik jamiyatlari va aktsiyadorlarning huquqlarini himoya qilish to'g'risida" gi Qonunida menejer o'zi qabul qilgan qarorlar uchun shaxsan javobgar ekanligi aniq ko'rsatilgan. Ya'ni, agar uning noto'g'ri yoki beparvo harakatlari natijasida uchinchi shaxslarning manfaatlariga zarar etkazilsa, u sudga tortilishi yoki kompaniya, aktsiyadorlar, xodimlar, kreditorlar, mijozlar, regulyator va boshqa uchinchi shaxs paydo bo'lishi mumkin.
D & O sug'urta polislari kompaniya menejerlari uchun ularni doimiy vazifalari doirasida qabul qilingan qarorlar va harakatlardan kelib chiqadigan da'volardan himoya qilish uchun uchinchi tomon javobgarligini qoplashni taklif qiladi.
Va da'voning sababi kompaniya boshqaruvidagi xatolar, moliyaviy hisobotlardagi noaniqliklar, prospektlardan boshlab har qanday noto'g'ri qaror bo'lishi mumkin; yirik operatsiyalarni o'tkazish tartibiga rioya qilmaslik, ko'rsatilgan moddiy faktlarni noto'g'ri oshkor qilish, investitsiyalar va bitimlarni noto'g'ri baholash; axborotni noto'g'ri ishlatish yoki mualliflik huquqi va boshqalar.
D & O siyosati kompaniya direktorlari va mansabdor shaxslarining jismoniy shaxs sifatida shaxsiy javobgarligini (a tomoni qopqog'i), shuningdek sug'urtalangan kompaniyani himoya qilish uchun o'z menejerlari nomidan uchinchi shaxsning da'vosini to'lagan taqdirda qoplashni qoplaydi.ularni (B tomoni yoki kompaniyaning qoplash qoplamasi). Ro aksiyadorlik kompaniyalari, shuningdek, uning qimmatli qog'ozlar savdo munosabati bilan bir g'ayriqonuniy harakat uchun kompaniya o'zi qarshi da'volar uchun qopqog'ini olish mumkin (yon C yoki qimmatli qog'ozlar shaxs qopqoqni).
4. D&O sug'urtasi qanday ishlaydi? Yana bir misol bilan tushuntirib bera olasizmi?
D & O sug'urtasining mohiyatini yaxshiroq tushunish uchun biz amalda tez-tez uchraydigan muayyan vaziyatda siyosat qanday ishlashiga misol keltiramiz: aktsiyadorlik jamiyatining 30% aktsiyalarini sotib olgan aktsiyador boshqa aktsiyadorlarga o'z aktsiyalarini sotib olish uchun ommaviy taklif yubordi (majburiy taklif). Ushbu taklif bilan bir vaqtda direktorlar Kengashi o'z aktsiyadorlariga mustaqil auditorning fikrini hisobga olmagan holda ishlab chiqilgan tavsiyalarini yubordi. Minoritar aktsiyador direktorlar kengashidan olingan ma'lumotlar asosida majburiy taklifni qabul qildi va qimmatli qog'ozlarni sotdi. Keyinchalik, ushbu aktsiyalarni sotish qiymati bozor qiymatidan sezilarli darajada kam bo'lganligi aniqlandi, natijada aktsiyador unga etkazilgan zararni qoplash uchun direktorlar kengashi a'zolariga qarshi sudga murojaat qildi. Sud sotib olish narxi va bozor qiymati o'rtasidagi farq miqdorida da'vogar foydasiga etkazilgan zararni undirish to'g'risida qaror qabul qildi.
Sug'urta tadbirining yana bir misoli AQShda ro'yxatga olingan Rossiya kompaniyasi Rossiyada monopoliyaga qarshi tergov mavzusiga aylandi, bu uning aktsiyalari stavkasining sezilarli pasayishiga olib keldi. Amerikalik aktsiyadorlar (asosan mablag'lar) yo'qotishlarni qayd etishdi va asl sabab Rossiyada hal qilinganiga qaramay, Rossiya kompaniyasining direktorlariga ma'lumotni to'liq oshkor qilmaslik uchun sudga murojaat qilishdi. Rossiyalik emitent deyarli uch yilni AQSh sudida o'tkazishga majbur bo'ldi va natijada da'vo rad etilganiga qaramay, u mudofaa xarajatlariga qariyb 2 million dollar sarfladi. Mijoz to'liq oqlandi-u pulni to'lashi shart emas edi. Shunga qaramay, sug'urta kompaniyasi o'z mijozini himoya qilish xarajatlarini to'ladi, u bir vaqtning o'zida D&o xalqaro siyosatini sotib olib, moliyaviy risklarini xavfsiz sug'urta qildi.
Umumiy D&O xavf stsenariylari:
· Bandlik amaliyoti & HR masalalari
· Aksiyadorlarning harakatlari
· Hisobot xatolar
· Noto'g'ri yoki noto'g'ri oshkor qilish
· Prospektda noto'g'ri ma'lumot
· Kompaniya xodimiga berilgan vakolatdan yuqori qarorlar
· Qoidalarga yoki qonunlarga muvofiqligini tekshirish
Shunday qilib, bu anglatadi D&O sug'urta voqea kelib chiqadigan huquqiy xarajatlarini qoplash?
Misollardan ko'rinib turibdiki, polis javobgarlikni sug'urtalash deb atalishiga qaramay, aslida mijoz unga kostyum olib kelish natijasida yuzaga kelishi mumkin bo'lgan xarajatlarni sug'urtalashdir. Shunday qilib, tez-tez advokatlarning xarajatlari va sudda ishlarni yuritish sud qarori bilan belgilangan kompensatsiyadan oshib ketadi. Shu bilan birga, shuni ta'kidlash kerakki, siyosat nafaqat zararni qoplash xarajatlarini, balki sug'urtalangan shaxsda sudda jinoiy va ma'muriy huquqbuzarliklar uchun unga qo'yilgan ayblovlarni ko'rib chiqish paytida yuzaga kelishi mumkin bo'lgan boshqa xarajatlarni ham qoplaydi, bu tergov xarajatlari, obro ' - e'tibor uchun xarajatlar qayta tiklash va boshqa favqulodda xarajatlar.
Qonunda aytilishicha, menejer o'zi qabul qilgan qarorlar uchun shaxsiy javobgarlikni o'z zimmasiga oladi. Xo'sh, korporatsiya rahbariyati qanday xavflarga duch keladi?
Shuni ham ta'kidlash kerakki, kompaniya bosh direktorining xavfi kompaniyaning har qanday harakatlari yoki kamchiliklari uchun potentsial javobgar ekanligi sababli ortadi. Agar uning o'zi qarorda shaxsan ishtirok etmagan bo'lsa ham (va / yoki bu haqda bilmagan bo'lsa) va tegishli harakatlar yoki harakatsizliklar kompaniyaning boshqa mansabdor shaxslari yoki xodimlari tomonidan sodir etilgan bo'lsa ham, xavf sukut bo'yicha rahbarga tegishli.
Direktorlar kengashi va kengashlari a'zolari duch keladigan xavflar doimiy ravishda o'sib bormoqda. Xatarlar kompaniyaning kundalik faoliyati jarayonida yuzaga keladi. Va boshqaruvning beparvoligi yoki beparvoligining salbiy oqibatlarini kamaytirish va noto'g'ri qarorlar qabul qilingan taqdirda moliyaviy yo'qotishlarni qoplash uchun himoya vositasi D&O siyosati sifatida kuchga kiradi.
D&O sug'urtasi qanday qilib mashhurlikka erishdi? Xalqaro amaliyotlar qanday?
Agar siz tarixga chuqurroq kirsangiz, o'tgan asrning 30-yillarida yirik biznes rahbarlari shaxsiy javobgarligi bilan bog'liq xavflar haqida o'ylashgan. 30-yillardagi Buyuk depressiya davrida AQShda ikkita muhim qonun hujjatlari qabul qilindi: 1933 yildagi qimmatli qog'ozlar to'g'risidagi qonun va 1934 yildagi investitsiya Qonuni, bu noto'g'ri harakatlar uchun direktorlarning shaxsiy javobgarligini o'rnatdi va kompaniyalar o'z direktorlariga etkazilgan zararni qoplashga haqli emas edi. Shunday qilib, bozorga direktorlarning shaxsiy moliyaviy manfaatlarini himoya qilish uchun noyob mahsulot taklif qilindi. Va sug'urta keng ommalashmagan bo'lsa-da, sug'urtaga bo'lgan ehtiyoj biroz keyinroq esga olindi.
Qo'shma Shtatlarda 1940-1950-larda korporatsiyalarga o'z direktorlari bilan zararni qoplash uchun shartnomalar tuzishga imkon beradigan bir qator qonunlar qabul qilindi. Bunday shartnomalar moliyaviy hisobotda qo'shimcha majburiyatlar sifatida aks ettira boshladi va kompaniyalar ushbu xavfni olib tashlash uchun biron bir tarzda imkoniyatni izlay boshladilar. Sug'urtalovchilar deyarli unutilgan "shaxsiy moliyani himoya qilish" mahsulotini esladilar, uni biroz yangiladilar va bozorga D&O javobgarligini sug'urtalash polisini taklif qilishdi.
O'rta-50s beri soni D&O AQShda siyosat barqaror o'sib bormoqda. Agar 1965 yilda ushbu siyosat yirik korporatsiyalarning 10% tomonidan sotib olingan bo'lsa, unda 1970-yillarda uning mijozlari soni 70-80% gacha o'sdi. Qo'shma Shtatlardan keyin Evropa kompaniyalari ushbu sug'urtani faol ravishda sotib olishni boshlaydilar. Bugungi kunda G'arbda davlat kompaniyalarining deyarli 100% D&O siyosati ostida himoyaga ega.
Sizningcha, O'zbekiston bo'yicha direktorlar qanday xavf omillariga duch kelishmoqda?
O'zbekistonga qaytib, u direktorlar qarshi da'volar holatlar bor edi, deb aytish kerak, lekin hech qanday rasmiy ma'lumot, bu yo'qotishlar qoplanadi yo'qmi. O'zbekistonda, afsuski, yetakchi xodimlarning huquqiy savodsizligi kuzatilmoqda. Ammo qonunchilikni bilmaslik hech kimni javobgarlikdan ozod qilmaydi. Bugungi kunga kelib, mamlakatimizda da'voni kompaniyaning o'ziga emas, balki mansabdor shaxsga taqdim etish amaliyoti hali rivojlanmagan, ammo O'zbekistonda emitentlar tomonidan axborotni oshkor qilish standartlarini oshirish muqarrar ravishda rahbarlarning javobgarligi xavfi darajasining oshishiga olib kelishi aniq.
Men ijobiy fikr yuritmoqchiman va ishonamanki, O'zbekiston jahon sug'urta amaliyotiga menejerlar uchun aniq mezon va talablar bilan mos keladi, bu ularning noto'g'ri xatti-harakatlari uchun javobgarlikka tortilishiga imkon beradi, bu shubhasiz kompaniyalardagi korporativ boshqaruv sifatiga va umuman O'zbekiston iqtisodiy tizimiga ta'sir qiladi.
Nima qoplanmagan?
D&O siyosati firibgar, jinoiy yoki qasddan mos kelmaydigan harakatlarni qamrab olmaydi. Shunga qaramay, begunoh rejissyorlar, agar ular hamkasblarining xatti-harakatlari qasddan va firibgar bo'lsa ham, ayblanuvchilar bo'lsa, to'liq qoplanadi.
D&O ham direktorlari noqonuniy haq olingan ishlarni qamrab olmaydi, yoki shaxsiy foyda uchun harakat. Professional tovon kabi boshqa sug'urta polisi bilan qoplanadigan barcha tadbirlar D&O siyosatida chiqarib tashlanadi yoki D&O qopqog'i faqat o'sha boshqa siyosat eroziyasidan keyin taqdim etiladi.
Boshqa keng tarqalgan D&O istisnolar bor: mulkiy zarar va tana jarohati; huquqiy harakat allaqachon siyosati boshlanadi qachon olingan; da'volar oldingi siyosati ostida amalga; da'volar boshqa sug'urta qarshi sug'urtalangan biri tomonidan olib; ekologik zarar da'vo.
Qilsa D&O sug'urta rahbarlari beparvo muomala qilish rag'batlantirish?
Yo'q. D&O yomon xulq-atvor uchun bo'sh chek emas. Bu tez-tez qilgan tasdiqlash D&O xos emas, balki mas'uliyat panelning asosiy masala bilan aloqasi bor, va rahbarlari kerak, deb talab hali fikr rahbarlari "ular loyiq nima olish" Real faktlarni eclipse: tadqiqot hech miqdori rahbarlari bir tomonidan sug'urta qachon har qanday kam mas'uliyat bilan muomala ko'rsatish mumkin D&O siyosati.
Buning aksi haqiqat. Ommaviy da'vo jarayoni va moliyaviy yo'qotishlar, korporativ va shaxsiy obro ' - e'tiborni yo'qotish ehtimoli va menejerga qarshi qilingan da'vo bilan birga keladigan boshqa barcha og'riqlar asosiy to'xtatuvchidir. D&O siyosati bu yo'qotishlarning barchasini avtomatik ravishda qoplamaydi, chunki ular juda murakkab va asosan uning doirasidan tashqarida.
Bundan tashqari, D&O sug'urtasi sug'urta sanoati va regulyatorlariga da'volarga olib keladigan harakatlar haqida ob'ektiv ma'lumotlarni to'plash va ushbu tendentsiyalarni yaxshiroq kuzatish imkonini beradi.
Limitlar va shaxsiy chegirmalar sug'urtalovchilarga o'z siyosatini alohida shaxslarga yoki kompaniyalarga moslashtirishga imkon beradi, bu esa korporativ boshqaruvni yaxshilashga olib keladi.
Boshqaruv javobgarligi qoidalarini tobora kuchaytiradigan muhitda, D&O cover shuning uchun ham yaxshi biznes amaliyotini boshqarish, ham direktorlar va ofitserlar duch keladigan xavf-xatarlarni boshqarish uchun muhim vositani taqdim etadi.